Software Engineer Iii (contact Center Technologies - Amazon Connect)
TD Bank
Toronto, Ontario, Canada
$125,500 - $154,000 cad py
On-site
Amazon connect
Contact center technologies
Aws services
The Contact Centre Technologies (CCT) Technology Solutions Lead is responsible for providing detailed solution design and creating practical technology solutions that both meet business needs while adhering to enterprise design guidelines and principles
Job Summary
The Contact Centre Technologies (CCT) Technology Solutions Lead is responsible for providing detailed solution design and creating practical technology solutions that both meet business needs while adhering to enterprise design guidelines and principles.
Success in this role will be determined by the successful candidate’s ability to work closely with peers in Architecture and Operations, collaborate with the business technology group, and navigate the process of a large organization.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Matching Summary
The Contact Centre Technologies (CCT) Technology Solutions Lead is responsible for providing detailed solution design and creating practical technology solutions that both meet business needs while adhering to enterprise design guidelines and principles.
Salary
$125,500 - $154,000 CAD
Skills & Requirements
Must-have
Amazon Connect
Contact center technologies
AWS services
Call routing logic
Voice technologies
Nice-to-have
Customer journey design
Troubleshooting and problem-solving
Stakeholder management
Java development
Meticulous and inventive
Key Requirements
10+ years of experience in contact center technologies and call routing
5 years experience with Amazon Connect Contact Centre Technology
3 years in planning and development of large contact centre infrastructure