Trc Service Supervisor

OKLAHOMA TAX COMMISSION

Oklahoma County, US
Base: $81,000; bonus/equity: not specified; benefi...
**
In-depth technical tax knowledge
Advanced data analysis skills
Performance management and coaching
** The Oklahoma Tax Commission is seeking a TRC Service Supervisor to manage a team of Taxpayer Resource Center Representatives, ensuring high-quality customer service and efficient call center operations. The ideal candidate will possess strong leadership skills, in-depth knowledge of tax laws, and experience in data analysis to drive team performance and improve operations. **

Job Summary

  • The TRC Service Supervisor will lead and manage a team of Taxpayer Resource Center Representatives and Senior Representatives, responsible for overseeing daily operations and ensuring high-quality customer service.
  • This role requires leveraging in-depth technical expertise in tax legislation, strong leadership skills, exceptional problem-solving abilities, and advanced data analysis skills to guide the team in resolving complex tax issues.
  • The Oklahoma Tax Commission offers a competitive benefits package including a generous state-paid benefit allowance, a retirement savings plan with a generous match, and paid time off.

Matching Summary

Match Score: 75

** The Oklahoma Tax Commission is seeking a TRC Service Supervisor to manage a team of Taxpayer Resource Center Representatives, ensuring high-quality customer service and efficient call center operations. The ideal candidate will possess strong leadership skills, in-depth knowledge of tax laws, and experience in data analysis to drive team performance and improve operations. **

Salary

Base: $81,000; Bonus/Equity: Not specified; Benefits: Generous state-paid benefit allowance, retirement savings plan with match, paid time off, holidays, maternity leave, employee discounts, longevity bonus

Skills & Requirements

Must-have

  • in-depth technical tax knowledge
  • advanced data analysis skills
  • performance management and coaching
  • process improvement initiatives
  • customer service excellence
  • tax legislation compliance

Nice-to-have

  • leading by example
  • fostering a positive work culture
  • employee engagement and morale

Key Requirements

  • Bachelor's degree in accounting, finance, business administration, or related field
  • 3 years of experience in call center, customer service, or tax-related environment
  • 2 years in a supervisory or leadership role
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter