Bdc Representative/ Call Center Agent/ Part Time

Hendrick Buick GMC Cadillac

Cary, North Carolina
$18.50 ph + bonus
On-site
Answer inbound service calls
Schedule service appointments
Log customer comments
Hendrick Buick GMC Cadillac is seeking a part-time BDC Representative/Call Center Agent in Cary, North Carolina. The role involves answering inbound service calls, scheduling appointments, and ensuring customer satisfaction in a fast-paced automotive environment

Job Summary

  • Primarily responsible for answering inbound service calls for 12 Hendrick Dealerships and scheduling appointments for service.
  • This part-time position offers a schedule of 12-6pm Monday-Friday and every other Saturday 9am-3pm, with compensation of $18.50 per hour plus bonus.
  • The role involves maintaining and updating customer changes in the database, contacting the current customer base on marketing incentives, and responding to website inquiries.

Matching Summary

Match Score: 75

Hendrick Buick GMC Cadillac is seeking a part-time BDC Representative/Call Center Agent in Cary, North Carolina. The role involves answering inbound service calls, scheduling appointments, and ensuring customer satisfaction in a fast-paced automotive environment.

Salary

$18.50 per hour plus Bonus

Skills & Requirements

Must-have

  • Answer inbound service calls
  • Schedule service appointments
  • Log customer comments
  • Confirm scheduled appointments
  • Respond to website requests

Nice-to-have

  • Dealership Management System knowledge
  • Superior customer satisfaction delivery
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm

Key Requirements

  • High School Diploma
  • Up to 1 year of experience
  • Previous customer service experience
  • Intermediate Microsoft Office knowledge

Work Rights

Not specified

Tailored Resume

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