Senior Service Coordinator

Carrier

Base: $43,500.00 - $87,500.00 annually; bonus/equi...
Not specified
Manage daily field engineer schedules
Prepare and maintain service documentation
Manage end-to-end invoicing processes
Carrier is seeking a Senior Service Coordinator to support service operations by managing technician schedules, work orders, and invoicing. The ideal candidate should possess strong organizational skills, attention to detail, and experience in customer service, preferably with some background in the HVAC industry

Job Summary

  • The role supports service operations by coordinating daily technician schedules and dispatching work orders for Carrier's Automated Logic division.
  • Employees are eligible for comprehensive benefits including health care, retirement plans, up to 15 days of paid vacation, and tuition assistance.
  • The ideal candidate will leverage technology to enhance communication and operational efficiency while acting as the primary administrative point of contact for customers.

Matching Summary

Match Score: 75

Carrier is seeking a Senior Service Coordinator to support service operations by managing technician schedules, work orders, and invoicing. The ideal candidate should possess strong organizational skills, attention to detail, and experience in customer service, preferably with some background in the HVAC industry.

Salary

Base: $43,500.00 - $87,500.00 annually; Bonus/Equity: Short-term cash incentives subject to plan requirements; Benefits: Health Care, Retirement, Paid Time Off, Tuition Assistance

Skills & Requirements

Must-have

  • Manage daily field engineer schedules
  • Prepare and maintain service documentation
  • Manage end-to-end invoicing processes
  • Handle time and material invoices
  • Support customer via telephone and email

Nice-to-have

  • Experience in the HVAC industry
  • Experience scheduling field service technicians
  • Strong organizational skills
  • Excellent attention to detail
  • Experience with Salesforce and Dynamics 365

Key Requirements

  • High School diploma or GED
  • 2+ years of customer service experience
  • 1+ years of telephone and email support experience

Work Rights

Not specified

Tailored Resume

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