Sr Manager Of Customer Advisory & Advocacy, Apac And Mea

Johnson Controls Inc

Mumbai, India
Not specified; not specified; not specified
15+ years hvac or building automation experience
Hands-on smart building software deployment
Enterprise customer relationship management
The role involves leading a team to partner with customers across Asia Pacific and the Middle East to deliver value through OpenBlue AI-enabled smart building solutions

Job Summary

  • The role involves leading a team to partner with customers across Asia Pacific and the Middle East to deliver value through OpenBlue AI-enabled smart building solutions.
  • Responsibilities include driving successful customer outcomes from onboarding through adoption and advocacy while serving as a trusted advisor throughout the entire customer lifecycle.
  • Candidates must demonstrate strong leadership experience in recruiting top talent and delivering operational forecasts with a high SAY:DO ratio.

Matching Summary

The role involves leading a team to partner with customers across Asia Pacific and the Middle East to deliver value through OpenBlue AI-enabled smart building solutions.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 15+ years HVAC or building automation experience
  • Hands-on smart building software deployment
  • Enterprise customer relationship management
  • User training and product demonstration skills
  • Team leadership and recruitment experience

Nice-to-have

  • Deep knowledge of OpenBlue product suite
  • CEM certification from Association of Energy Engineers
  • Strong track record in value creation
  • Experience with Net Zero optimization
  • Ability to drive new business growth

Key Requirements

  • Bachelor's degree in engineering or business
  • Minimum 15 years recent experience in HVAC or facility management
  • Work authorization for India, UAE, or Singapore required
  • Proven experience in customer success or account management roles

Work Rights

Must have work authorization for India, UAE, or Singapore

Tailored Resume

Cover Letter