Senior Soft Service Lead

JLL

Hyderabad, TS, India
Soft services management
Vendor sla compliance
Housekeeping and cleaning oversight
The Senior Lead – Soft Services at JLL is responsible for ensuring operational excellence, vendor management, and customer satisfaction while maintaining high service standards across various facility support areas

Job Summary

  • The Senior Lead – Soft Services at JLL is responsible for ensuring operational excellence, vendor management, and customer satisfaction while maintaining high service standards across various facility support areas.
  • This role involves managing a wide range of soft services including housekeeping, helpdesk, courier, event management, pest control, and sustainability initiatives to support organizational goals.
  • JLL empowers employees to thrive and grow meaningful careers while shaping the future of real estate through world-class services, advisory, and technology.

Matching Summary

The Senior Lead – Soft Services at JLL is responsible for ensuring operational excellence, vendor management, and customer satisfaction while maintaining high service standards across various facility support areas.

Skills & Requirements

Must-have

  • Soft services management
  • Vendor SLA compliance
  • Housekeeping and cleaning oversight
  • Helpdesk operations management
  • Event and meeting room coordination
  • Sustainability initiatives implementation

Nice-to-have

  • Team training and mentoring
  • Incident management and reporting
  • Preventive maintenance monitoring
  • Office consumable management
  • Customer satisfaction focus

Key Requirements

  • Experience in soft services management
  • Vendor SLA and contract management experience
  • Ability to manage housekeeping and facility operations
  • Experience with staff training and attendance monitoring
  • Knowledge of sustainability and hygiene management
  • Work authorization for India

Work Rights

Not specified

Tailored Resume

Cover Letter