Help Desk Specialist - Level 2 Category Information Technology Location Annapolis Junction, Md

Stratum Networks

Annapolis Junction, Md, USA
$74k - $101k depending on experience + contract. p...
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Ts/sci with polygraph clearance
Dod 8570 compliance with iat level 1
Intel ink application support
** Stratum Networks is seeking a Level 2 Help Desk Specialist to support a government client in Annapolis Junction, MD. Candidates must have a TS/SCI clearance with a polygraph and at least three years of Help Desk experience. **

Job Summary

  • Provides support 365 days a year with rotating shifts, 4 days a week, 10 hours a day.
  • Develops an understanding of IT systems, creates and maintains user accounts, and resolves Help Desk tickets.
  • Offers an excellent benefits package, including paid vacation, holidays, and immediate eligibility for health care.

Matching Summary

Match Score: 75

** Stratum Networks is seeking a Level 2 Help Desk Specialist to support a government client in Annapolis Junction, MD. Candidates must have a TS/SCI clearance with a polygraph and at least three years of Help Desk experience. **

Salary

$74k - $101k depending on experience and contract.

Skills & Requirements

Must-have

  • TS/SCI with Polygraph clearance
  • DoD 8570 Compliance with IAT level 1
  • Intel ink application support
  • Service availability monitoring
  • User account management

Nice-to-have

  • Process improvement recommendations
  • Documentation updates

Key Requirements

  • Three (3) years of Help Desk experience
  • Bachelor's Degree OR equivalent experience
  • Active TS/SCI with Polygraph

Work Rights

TS/SCI with Polygraph clearance required

Tailored Resume

Cover Letter