Bdc Representative/ Call Center Agent/ Part Time

Hendrick Buick GMC Cadillac

Cary, North Carolina, US
Base: $18.50 ph; bonus/equity: + bonus; benefits: ...
Answer incoming phone calls
Schedule service appointments
Log customer comments in dms
The role involves primarily answering inbound service calls for 12 Hendrick Dealerships to schedule service appointments

Job Summary

  • The role involves primarily answering inbound service calls for 12 Hendrick Dealerships to schedule service appointments.
  • Employees must maintain Customer Satisfaction Index (CSI) at or above company standards while following a proven script.
  • The position offers a competitive hourly rate of $18.50 plus bonuses with a part-time schedule including every other Saturday.

Matching Summary

The role involves primarily answering inbound service calls for 12 Hendrick Dealerships to schedule service appointments.

Salary

Base: $18.50 per hour; Bonus/Equity: Plus Bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • Answer incoming phone calls
  • Schedule service appointments
  • Log customer comments in DMS
  • Maintain CSI standards
  • Regular predictable attendance

Nice-to-have

  • Previous dealership experience
  • Automotive brand knowledge
  • Customer satisfaction focus
  • Teamwork through trust
  • Servant leadership mindset

Key Requirements

  • High School Diploma or GED
  • Up to 1 year experience preferred
  • Valid Driver's License
  • Intermediate Microsoft Office skills
  • Dealership Management System knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter