Customer service manager

AT ALUMINIUM PTE. LTD.

Woodlands, Singapore
Strong communication and interpersonal skills
Problem-solving and decision-making abilities
Leadership and team management skills
The role involves leading and supervising customer service teams across call centers, chat, email, and in-person support channels

Job Summary

  • The role involves leading and supervising customer service teams across call centers, chat, email, and in-person support channels.
  • Responsibilities include resolving complex escalated complaints and developing service policies to improve the overall customer experience.
  • The position requires monitoring performance metrics such as response time and satisfaction scores to drive continuous improvement.

Matching Summary

The role involves leading and supervising customer service teams across call centers, chat, email, and in-person support channels.

Skills & Requirements

Must-have

  • Strong communication and interpersonal skills
  • Problem-solving and decision-making abilities
  • Leadership and team management skills
  • Data analysis skills for performance metrics

Nice-to-have

  • Patience and emotional intelligence
  • Experience with call center operations
  • Cross-functional collaboration experience

Key Requirements

  • Demonstrated effective team leadership
  • Ability to handle sensitive customer interactions professionally

Work Rights

Not specified

Tailored Resume

Cover Letter