B2c Customer Experience Associate

Simms Fishing Products

Hourly rate: $19.00 - $20.00; bonus/equity: not sp...
High school degree or equivalent required
1-5 years consumer service experience desired
Proficient in microsoft office products
The Customer Service Associate provides prompt and courteous support to consumers by answering requests concerning products, shipments, and deliveries

Job Summary

  • The Customer Service Associate provides prompt and courteous support to consumers by answering requests concerning products, shipments, and deliveries.
  • This position requires a positive individual who can give consumers confidence in the company's products, people, and processes while resolving issues professionally.
  • The role offers a competitive salary ranging from $19.00 to $20.00 per hour along with comprehensive benefits including medical, dental, vision, and 401K.

Matching Summary

The Customer Service Associate provides prompt and courteous support to consumers by answering requests concerning products, shipments, and deliveries.

Salary

Hourly Rate: $19.00 - $20.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, disability, life insurance, 401K, PTO, paid holidays, gear discounts

Skills & Requirements

Must-have

  • High school degree or equivalent required
  • 1-5 years consumer service experience desired
  • Proficient in Microsoft Office products
  • Excellent verbal and written communication skills
  • Strong problem-solving and analytical skills

Nice-to-have

  • SAP experience desirable
  • Basic knowledge of sporting goods equipment
  • Ability to multi-task effectively
  • Positive individual with strong teamwork skills

Key Requirements

  • High school degree or equivalent
  • Minimum one-five years consumer service experience
  • Computer aptitude test required during interview
  • Problem-solving test administered during interview

Work Rights

Not specified

Tailored Resume

Cover Letter