Communications Assistant B - Askmcgill Service Navigator

Centre of Genomics and Policy

Montreal, QC, Canada
In-person student engagement
Provide accurate information
Campus resource navigation
The AskMcGill Service Navigator is a welcoming and knowledgeable first point of contact for students in a high traffic environment, providing timely information, guidance, and referrals

Job Summary

  • The AskMcGill Service Navigator is a welcoming and knowledgeable first point of contact for students in a high traffic environment, providing timely information, guidance, and referrals.
  • This role supports students by providing accurate, student-friendly information about campus services, academic processes, and support resources, connecting them with appropriate support teams when more specialized assistance is required.
  • Comprehensive training is provided to prepare Navigators to succeed in this high volume and rewarding service environment.

Matching Summary

The AskMcGill Service Navigator is a welcoming and knowledgeable first point of contact for students in a high traffic environment, providing timely information, guidance, and referrals.

Skills & Requirements

Must-have

  • In-person student engagement
  • Provide accurate information
  • Campus resource navigation
  • Fast-paced environment
  • Professional communication

Nice-to-have

  • Student-centered approach
  • Empathy and respect
  • French language skills
  • Peer support experience

Key Requirements

  • Currently registered full-time student at McGill
  • Returning full-time student in Fall 2026
  • Minimum 1 year on-campus work experience
  • Customer service or peer support experience
  • English level 2 written, 4 spoken

Work Rights

Not specified

Tailored Resume

Cover Letter