Senior Manager, End User Experience (service Operations)

AIA

Kuala Lumpur, Malaysia
Microsoft 365 services management
Windows device management
Operational resilience and cost optimization
The Senior Manager will lead End-User Technology Level 2 & 3 Operation Services across the organization

Job Summary

  • The Senior Manager will lead End-User Technology Level 2 & 3 Operation Services across the organization.
  • This role focuses on improving customer experience and operational resilience through proactive monitoring and automation.
  • The position offers opportunities for continuous learning and contribution in a dynamic environment.

Matching Summary

The Senior Manager will lead End-User Technology Level 2 & 3 Operation Services across the organization.

Skills & Requirements

Must-have

  • Microsoft 365 services management
  • Windows device management
  • Operational resilience and cost optimization

Nice-to-have

  • Strong governance frameworks
  • Service excellence and automation
  • Vendor relationship management

Key Requirements

  • Bachelor’s degree in information technology
  • 15+ years of progressive IT experience
  • 5 years in a senior leadership role

Work Rights

Not specified

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