Technical Support Engineer Ii - Identity Protection

CrowdStrike UK

Bangalore, India
Market leader in compensation + equity awards; com...
Hybrid
3-8 years product technical support experience
Identity technologies iam saml oauth sso mfa
Windows linux mac os troubleshooting
The role involves working with internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution

Job Summary

  • The role involves working with internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution.
  • Candidates must demonstrate ownership of customer concerns by assessing impact, engaging stakeholders, and resolving issues to satisfaction.
  • CrowdStrike offers market leader compensation, comprehensive wellness programs, and professional development opportunities for all employees.

Matching Summary

The role involves working with internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution.

Salary

Market leader in compensation and equity awards; Comprehensive physical and mental wellness programs; Competitive vacation and holidays

Skills & Requirements

Must-have

  • 3-8 years product technical support experience
  • Identity technologies IAM SAML OAuth SSO MFA
  • Windows Linux Mac OS troubleshooting
  • Directory services Active Directory LDAP
  • Python PowerShell Shell scripting proficiency
  • SQL database query language knowledge
  • API integration REST API troubleshooting

Nice-to-have

  • Fanatical commitment to customers
  • Relentless focus on innovation
  • Knowledge of MITRE ATT&CK framework
  • Experience with cloud platforms AWS Azure GCP
  • Container administration and orchestration expertise
  • Security certifications or product specific certification
  • Version control systems Git experience

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 3-8 years experience in global enterprise technical support
  • Strong understanding of Identity Protection domain protocols
  • Proven ability to lead technical discussions with customers
  • Outstanding oral and written communication skills

Work Rights

Not specified

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