Not specified; salary reviews included; annual com...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences
Job Summary
You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences.
The role involves coaching and developing Group Managers and Team Leaders to uplift capability, engagement, and overall team performance within a learning culture.
EML offers comprehensive benefits including up to 16 weeks paid parental leave, flexible work-from-home options, and access to a corporate wellbeing program.
Matching Summary
You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences.
Salary
Not specified; Salary reviews included; Annual company incentive scheme available
Skills & Requirements
Must-have
Proven experience leading claims operations
Experience in CTP or personal injury claims
Strong track record driving performance
Ability to balance customer outcomes and risk
Confident stakeholder management skills
Nice-to-have
Hands-on leadership style
Commercially minded approach
Resilient team builder
Continuous improvement mindset
Strategic thinking capabilities
Key Requirements
Proven experience leading claims operations
Experience in CTP or personal injury claims environments
Strong track record driving performance and change