Complaint Handling Specialist With Dutch And/or French (benelux Market)
Alcon
Warsaw, Poland
Hybrid
Complaint processing
Data entry and documentation
Customer communication
Manage collection, data entry, processing, documentation, reporting and follow-up of all technical product complaints and adverse event reports for all Alcon products
Job Summary
Manage collection, data entry, processing, documentation, reporting and follow-up of all technical product complaints and adverse event reports for all Alcon products.
Maintain a working knowledge of company policies and procedures, departmental processes, and associated work instructions to ensure an understanding of information/data collection required and associated timelines for technical and AE complaints to assure compliance with regulations and directives.
Opportunity to work in a high paced agile environment with people who are passionate about delivering outcomes and a culture of simplification and ownership.
Matching Summary
Manage collection, data entry, processing, documentation, reporting and follow-up of all technical product complaints and adverse event reports for all Alcon products.