Analyst, Hotel Triage Operations

Amex GBT

Poland
Not specified; not specified; competitive benefits...
3+ years incident triage experience
Case management analytical skills
Hotel pos/gds platform expertise
This role is essential to driving operational excellence and revenue protection across hotel services

Job Summary

  • This role is essential to driving operational excellence and revenue protection across hotel services.
  • The company offers flexible home working options, competitive benefits, and access to over 20,000 learning courses.
  • Candidates will collaborate with technical, operations, and support teams to ensure swift categorization of hotel-related issues.

Matching Summary

This role is essential to driving operational excellence and revenue protection across hotel services.

Salary

Not specified; Not specified; Competitive benefits including health insurance and travel perks

Skills & Requirements

Must-have

  • 3+ years incident triage experience
  • Case management analytical skills
  • Hotel POS/GDS platform expertise
  • Business travel knowledge
  • Strategic problem-solving abilities

Nice-to-have

  • Adaptable to new team environments
  • Quick learner with w ill-to-win attitude
  • Collaborative mindset across global teams
  • Experience with Amex GBT ecosystem
  • Strong written and verbal communication

Key Requirements

  • 3+ years in incident triage or case management
  • Demonstrated expertise with hotel ecosystems
  • Business travel industry knowledge preferred

Work Rights

Not specified

Tailored Resume

Cover Letter