Customer Service Leader

Getz Healthcare Philippines

Pasig, Philippines
Not specified
8-10 years customer service leadership experience
Healthcare or pharmaceuticals industry background
Crm, ticketing systems, and analytics tools expertise
Getz Healthcare Philippines is seeking a Customer Service Leader to transform its customer service function into a strategic, customer-centric organization. The ideal candidate will possess significant experience in customer service leadership, particularly in the healthcare or related industries, and will be responsible for cultivating a high-performing team and implementing innovative customer experience strategies

Job Summary

  • This role leads the transformation of Getz Healthcare Philippines' customer service function from transactional support to a strategic, customer-centric organization.
  • The leader will establish performance metrics like NPS and CSAT while streamlining processes through automation and technology.
  • Responsibilities include building a high-performing team through mentorship and fostering a culture of accountability and continuous improvement.

Matching Summary

Match Score: 85

Getz Healthcare Philippines is seeking a Customer Service Leader to transform its customer service function into a strategic, customer-centric organization. The ideal candidate will possess significant experience in customer service leadership, particularly in the healthcare or related industries, and will be responsible for cultivating a high-performing team and implementing innovative customer experience strategies.

Skills & Requirements

Must-have

  • 8-10 years customer service leadership experience
  • Healthcare or pharmaceuticals industry background
  • CRM, ticketing systems, and analytics tools expertise

Nice-to-have

  • Master's Degree in Business or Healthcare Management
  • Visionary leadership for cultural change
  • Passion for service excellence and empathy training

Key Requirements

  • Bachelor's degree in Business or Healthcare Management
  • Minimum 8-10 years of leadership experience
  • Proven track record of organizational transformation

Work Rights

Not specified

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