Customer Operations Associate

di aoEURO-NETa

Dunwin, Ontario, Canada
**
Customer service focus
Problem-solving skills
Sap proficiency
** Diageo is seeking a detail-oriented Customer Operations Associate to serve as an ambassador for their beer portfolio in Ontario. The role focuses on customer service, problem resolution, and effective communication within a collaborative team environment. **

Job Summary

  • You will be Diageo’s ambassador for full beer portfolio in the on-premises trade, focusing on quality and customer service.
  • Responsibilities include handling inquiries, problem resolution, product/service knowledge development, account management, and feedback integration.
  • This role offers some flexibility to maintain a strong work/life balance and encourages collaboration with various internal teams and the customer base.

Matching Summary

Match Score: 75

** Diageo is seeking a detail-oriented Customer Operations Associate to serve as an ambassador for their beer portfolio in Ontario. The role focuses on customer service, problem resolution, and effective communication within a collaborative team environment. **

Skills & Requirements

Must-have

  • customer service focus
  • problem-solving skills
  • SAP proficiency
  • Microsoft Office proficiency
  • customer agent support tools
  • strong verbal and written communication

Nice-to-have

  • ambassador to Diageo's portfolio
  • positive attitude
  • empathy and patience
  • adaptability to change
  • interpersonal skills

Key Requirements

  • Must be detail oriented and dependable
  • Ability to work outside of regular business hours as required
  • Ability to make discretionary decisions appropriately

Work Rights

Not specified

Tailored Resume

Cover Letter