Director Customer Success

Genesys

Not specified; not specified; not specified
Fully remote
10+ years managing customer-facing teams
B2b saas organization experience
Cloud-based delivery models
Genesys is seeking a Director of Customer Success to lead and scale its Customer Success organization in the North region. The ideal candidate will have extensive experience in customer-facing roles within a SaaS environment, focusing on customer engagement and revenue growth

Job Summary

  • This role is responsible for leading a strategic Customer Success organization in the North region to drive strong adoption, long-term retention, and revenue growth.
  • The successful candidate will act as an executive sponsor for strategic accounts and partner closely with Sales, Product, and Marketing to shape the customer journey.
  • Genesys offers the independence to make a larger impact on the company while providing great benefits and perks similar to larger tech companies.

Matching Summary

Match Score: 85

Genesys is seeking a Director of Customer Success to lead and scale its Customer Success organization in the North region. The ideal candidate will have extensive experience in customer-facing roles within a SaaS environment, focusing on customer engagement and revenue growth.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 10+ years managing customer-facing teams
  • B2B SaaS organization experience
  • Cloud-based delivery models
  • Net Revenue Retention management
  • Executive relationship building
  • Scalable program development

Nice-to-have

  • AI-powered platform knowledge
  • Multi-national business culture experience
  • Data-driven decision making
  • High-performance team culture
  • Strategic thinking and leadership

Key Requirements

  • 10+ years relevant experience
  • BS degree in Computer Science or Business
  • Experience with Cloud and Premise models
  • 25%+ travel required
  • Leadership of leaders and managers

Work Rights

Not specified

Tailored Resume

Cover Letter