Senior It Support Engineer

nerdhunt.ai

Austin, TX, United States
On-site
Second-line technical assistance
Active directory administration
Network troubleshooting tcp/ip dns dhcp vpn
xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge

Job Summary

  • xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.
  • This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations.
  • The position offers a full-time onsite role with opportunities for growth and professional development in a collaborative team environment.

Matching Summary

xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.

Skills & Requirements

Must-have

  • Second-line technical assistance
  • Active Directory administration
  • Network troubleshooting TCP/IP DNS DHCP VPN
  • Windows and macOS expertise
  • IT service management tools
  • Patch management and server administration

Nice-to-have

  • Scripting for automation tasks
  • Cybersecurity best practices knowledge
  • Collaborative team environment
  • Strong communication skills
  • Problem-solving and customer service
  • Ability to work independently

Key Requirements

  • 2-4 years IT or helpdesk experience
  • Associate’s or Bachelor’s degree preferred
  • Relevant certifications preferred
  • Experience with Windows Server and Linux basics
  • Experience with ServiceNow or Jira
  • Ability to train and mentor technicians

Work Rights

Not specified

Tailored Resume

Cover Letter