Gaming Account Associate

BetMGM

Pennsylvania, US
Base: $21.15 to $27.76ph; bonus/equity: eligible f...
Hybrid
Outbound igaming player support
Encourage player engagement
Drive ongoing player activity
As a Gaming Account Associate, you will provide consistent, outbound support to iGaming players through phone and email, aiming to encourage engagement, address routine account needs, and drive ongoing activity

Job Summary

  • As a Gaming Account Associate, you will provide consistent, outbound support to iGaming players through phone and email, aiming to encourage engagement, address routine account needs, and drive ongoing activity.
  • You will focus on developing, reactivating, and retaining high-value customers through personalized outreach and promotional offers, contributing to the achievement of company and departmental goals.
  • Our benefits and perks include: Medical, Dental, Vision, Life, and Disability Insurance, 401(k) with company match, Flexible paid time off, Professional development reimbursement and ongoing skills training opportunities.

Matching Summary

As a Gaming Account Associate, you will provide consistent, outbound support to iGaming players through phone and email, aiming to encourage engagement, address routine account needs, and drive ongoing activity.

Salary

Base: $21.15 to $27.76/hour; Bonus/Equity: Eligible for performance-based bonus plan; Benefits: Medical, Dental, Vision, Life, Disability Insurance, 401(k) with company match, Pre-tax spending accounts, Flexible PTO

Skills & Requirements

Must-have

  • Outbound iGaming player support
  • Encourage player engagement
  • Drive ongoing player activity
  • Personalized outreach and offers
  • Document call outcomes in CRM
  • Execute targeted outreach campaigns

Nice-to-have

  • Revolutionizing sports betting
  • Technology at our hearts
  • Culture of belonging
  • Driven and focused talent
  • Respectful, inclusive workplace

Key Requirements

  • Minimum 2 years Casino VIP experience
  • Sales and customer service experience
  • Legal authorization to work in the U.S.
  • Must be based in Pennsylvania
  • Gaming Compliance & Licensing Requirements

Work Rights

Legal authorization to work

Tailored Resume

Cover Letter