You will be responsible for developing standard operating procedure documents for risk and fraud investigators and email communications for Amazon's customers
Job Summary
You will be responsible for developing standard operating procedure documents for risk and fraud investigators and email communications for Amazon's customers.
You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content.
The CTCM team supports investigators by updating and managing content to support global operations.
Matching Summary
You will be responsible for developing standard operating procedure documents for risk and fraud investigators and email communications for Amazon's customers.
Skills & Requirements
Must-have
creating and editing process documents
customer-facing communications
clear, concise, and straightforward content
high-quality content delivery
improving content readability, discoverability, and usability
documenting operational processes
messaging for a global audience
Nice-to-have
self-motivated to look around corners
partnering with internal and external stakeholders
responding to rapidly changing landscape
troubleshooting tool issues impacting content
advocating for investigator and customer experience
Key Requirements
Proven track record of delivery high-quality content