Service Desk Analyst I

Nordic PR Partners

Fully remote
Windows 10 and microsoft office proficiency
Vpn and network connectivity troubleshooting
Remote diagnostic and ticketing system usage
Nordic PR Partners is seeking a Service Desk Analyst I to provide level 1 IT support to end users through various communication channels. The ideal candidate should have at least one year of IT support experience and strong customer service skills, while enjoying a remote work environment

Job Summary

  • The role involves serving as the first point of contact for end users seeking IT assistance across various channels including calls, chats, and emails.
  • Employees must possess excellent customer service skills and the ability to resolve basic IT issues or document them for escalation to application support teams.
  • The position requires adherence to strict policies such as HIPAA and the flexibility to work nights and weekends depending on assigned shifts.

Matching Summary

Match Score: 85

Nordic PR Partners is seeking a Service Desk Analyst I to provide level 1 IT support to end users through various communication channels. The ideal candidate should have at least one year of IT support experience and strong customer service skills, while enjoying a remote work environment.

Skills & Requirements

Must-have

  • Windows 10 and Microsoft Office proficiency
  • VPN and network connectivity troubleshooting
  • Remote diagnostic and ticketing system usage
  • HIPAA policy adherence and compliance
  • Strong verbal and written communication skills

Nice-to-have

  • Spanish language capability
  • ITIL training or experience
  • CompTIA A+ or HDI certification
  • Ability to work nights and weekends
  • Quick learning of new software applications

Key Requirements

  • 1+ years of IT Service Desk or Support experience
  • Proficiency in English with Spanish as a plus
  • Experience with O365, Active Directory, and Mobile Device Management

Work Rights

Not specified

Tailored Resume

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