Service Now Business Analyst

JCI

Pune, India
Hybrid
Servicenow itsm knowledge
Agile delivery experience
Requirements gathering skills
We’re looking for a ServiceNow Business Analyst who can work closely with business teams and technical teams to improve platform usage

Job Summary

  • We’re looking for a ServiceNow Business Analyst who can work closely with business teams and technical teams to improve platform usage.
  • You will gather requirements, document processes, and support enhancements to ensure solutions align with business needs.
  • This role requires a strong understanding of ServiceNow modules, especially ITSM, ITAM, and ITOM.

Matching Summary

We’re looking for a ServiceNow Business Analyst who can work closely with business teams and technical teams to improve platform usage.

Skills & Requirements

Must-have

  • ServiceNow ITSM knowledge
  • Agile delivery experience
  • Requirements gathering skills

Nice-to-have

  • Strong analytical skills
  • Experience with ITIL processes
  • Ability to work with cross-functional teams

Key Requirements

  • 5-7 years of experience
  • Recognized BA certifications
  • ServiceNow CSA or ITIL certification

Work Rights

Not specified

Tailored Resume

Cover Letter