Intake Specialist

Yale

New Haven, Connecticut, US
Hourly range $27.74; not specified; not specified ...
Fully remote
Epic or similar emr system proficiency
High-volume call center experience
Strong customer service skills
Yale University is seeking a fully remote Intake Specialist to provide high-level administrative support, including managing clinical scheduling and patient interactions. The ideal candidate should have excellent customer service and organizational skills, with proficiency in EPIC or similar EMR systems

Job Summary

  • The role provides comprehensive clinical scheduling and high-level administrative support within the Yale Health community.
  • Employees must demonstrate excellent customer service skills while managing a high volume of incoming calls and patient inquiries.
  • Proficiency in the EPIC scheduling system is essential for evaluating requests and ensuring prompt service to patients and providers.

Matching Summary

Match Score: 85

Yale University is seeking a fully remote Intake Specialist to provide high-level administrative support, including managing clinical scheduling and patient interactions. The ideal candidate should have excellent customer service and organizational skills, with proficiency in EPIC or similar EMR systems.

Salary

Hourly Range $27.74; Not specified; Not specified

Skills & Requirements

Must-have

  • EPIC or similar EMR system proficiency
  • High-volume call center experience
  • Strong customer service skills
  • Effective verbal communication abilities
  • Ability to prioritize multiple tasks

Nice-to-have

  • Spanish-speaking bilingual proficiency
  • Knowledge of medical terminology
  • Experience with Microsoft Excel
  • Familiarity with specialized EPIC modules
  • Background in oncology or cardiology

Key Requirements

  • Four years of related work experience
  • Two years in same job family at next lower level
  • High school education or Associate degree equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter