Operations Experience Manager

Home Depot

Leavenworth, Kansas, US
Order fulfillment best practices
Inbound freight processes
Shrink action plans
Operations Experience Managers are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes

Job Summary

  • Operations Experience Managers are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes.
  • This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience.
  • The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence.

Matching Summary

Operations Experience Managers are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes.

Skills & Requirements

Must-have

  • Order Fulfillment best practices
  • Inbound freight processes
  • Shrink Action Plans
  • Manager on Duty functions
  • Customer service coaching
  • Safety procedures enforcement

Nice-to-have

  • Champion GET culture
  • Voice of the Associate initiatives
  • Talent planning input
  • Big box retail leadership

Key Requirements

  • 1 year relevant work experience
  • Management of people experience
  • Retail operations experience
  • Must be 18 years of age or older
  • Legally permitted to work in the United States

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter