Job Summary

• The candidate will function as a senior individual contributor driving excellence, mentoring peers, and acting as a bridge between operations, customers, and cross-functional teams.
• Key responsibilities include leading daily sprint calls, managing escalations with IT, and conducting customer connect sessions to capture feedback and drive closure of engagement gaps.
• The role requires analyzing business problems, supporting solutioning efforts, and contributing to process and system improvements via product teams.

Matching Summary

Salary

Not specified; Pay ranges determined by role, level, and location; Individual pay determined by work location and additional factors

Skills & Requirements

Key Requirements

• Bachelor's degree in business administration, Commerce, IT, or Computer Science
• 9+ years of experience in eCommerce support or operations
• Proven experience handling cross-functional collaboration across IT and Sales

Work Rights