Workforce Management Program & Technical Enablement Lead
Bill
Draper, Utah, United States
Base: $99,800-$124,800 usd (san jose); base: $84,9...
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3-5 years calabrio wfm administration experience
Split onshore/offshore bpo environment management
Calabrio system configuration and scheduling builds
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BILL is seeking a Workforce Management Program & Technical Enablement Lead to enhance operational efficiency and customer experience in a fast-paced fintech environment. The ideal candidate will have expertise in the Calabrio WFM platform and experience in a BPO setting, driving improvements in workforce management practices.
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Job Summary
Join the CXO Shared Services team at BILL to drive operational excellence and enable scalable growth in a dynamic fintech environment.
Serve as the Calabrio platform subject matter expert to administer system configurations, forecasting, and reporting capabilities across the BPO network.
The role offers competitive benefits including 100% paid health plans, 401(k) retirement matching, and flexible time off.
Matching Summary
Match Score: 75
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BILL is seeking a Workforce Management Program & Technical Enablement Lead to enhance operational efficiency and customer experience in a fast-paced fintech environment. The ideal candidate will have expertise in the Calabrio WFM platform and experience in a BPO setting, driving improvements in workforce management practices.
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Salary
Base: $99,800-$124,800 USD (San Jose); Base: $84,900-$106,100 USD (Draper UT); Bonus/Equity: Eligible for BILL's bonus and equity plan; Benefits: Medical, dental, vision, life, disability, 401(k), HSA/FSA, PTO
Skills & Requirements
Must-have
3-5 years Calabrio WFM administration experience
Split onshore/offshore BPO environment management
Calabrio system configuration and scheduling builds
WFM data standardization and KPI reporting
Offshore partner audit and compliance oversight
Nice-to-have
Continuous improvement mindset for tool utilization
Strong analytical instincts for data integrity
Ability to bridge strategy and day-to-day execution
Experience building case for closing capability gaps
Key Requirements
3-5 years hands-on Calabrio WFM experience
Authorization to work in the United States without visa sponsorship
Track record in onshore/offshore BPO environments
Work Rights
Must have authorization to work in the US without requiring visa sponsorship