Problem Management - Manager

M&G plc

Pune, India
Itil framework
Siam understanding
Multi-source partner environment
The Problem Manager will oversee and deliver Problem Management across M&G Technology in India, working with internal teams and strategic partners to ensure compliance with central policies, standards, and governance

Job Summary

  • The Problem Manager will oversee and deliver Problem Management across M&G Technology in India, working with internal teams and strategic partners to ensure compliance with central policies, standards, and governance.
  • The role is integral to maintaining stability and reliability in Technology services through mature processes and governance frameworks, reinforcing business trust and enabling SIAM (Service Integration & Management) across multiple suppliers.
  • Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Matching Summary

The Problem Manager will oversee and deliver Problem Management across M&G Technology in India, working with internal teams and strategic partners to ensure compliance with central policies, standards, and governance.

Skills & Requirements

Must-have

  • ITIL framework
  • SIAM understanding
  • multi-source partner environment
  • ITSM tooling landscape
  • ServiceNow experience

Nice-to-have

  • influential and collaborative manner
  • fostering a culture of continuous improvement
  • embracing change
  • encouraging diverse perspectives
  • strong personal values

Key Requirements

  • 6 -8 years’ experience
  • ITIL V4 or V3 certification
  • Graduate degree

Work Rights

Not specified

Tailored Resume

Cover Letter