Customer Experience Representative

Galderma

North Sydney, Australia
Not specified; competitive remuneration pyckage; b...
Hybrid
High volume phone and email inquiries
Order processing and returns management
Crm system proficiency and data entry
Galderma is seeking a Customer Experience Representative for its North Sydney office, focusing on delivering exceptional customer service in the dermatology sector. The role involves managing customer inquiries efficiently and building strong relationships while supporting order processing and internal collaboration

Job Summary

  • Galderma is a global leader in dermatology seeking a Customer Experience Representative to serve as the first point of contact for customers.
  • The role involves managing high volumes of inquiries via phone and email while ensuring accurate order processing and fulfillment.
  • Employees benefit from career development opportunities, flexible hybrid working policies, and access to premium dermatology treatments.

Matching Summary

Match Score: 85

Galderma is seeking a Customer Experience Representative for its North Sydney office, focusing on delivering exceptional customer service in the dermatology sector. The role involves managing customer inquiries efficiently and building strong relationships while supporting order processing and internal collaboration.

Salary

Not specified; Competitive remuneration package; Benefits include paid parental leave and product discounts

Skills & Requirements

Must-have

  • High volume phone and email inquiries
  • Order processing and returns management
  • CRM system proficiency and data entry

Nice-to-have

  • Experience in pharmaceutical or medical devices
  • Regulated environment background
  • Passion for dermatology and skin health

Key Requirements

  • Proven customer service experience
  • Strong communication and problem-solving skills
  • Ability to remain calm under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter