Base: not specified; bonus/equity: eligible for eq...
On-site
Technical support for cloud platforms
Identity and access management
Role based access control knowledge
Veza is seeking a Senior Technical Support Engineer to join their team in Slovenia, focusing on enhancing customer success with their identity security solutions. The role emphasizes troubleshooting, advocating for customer needs, and collaborating with cross-functional teams within a dynamic, growth-oriented environment
Job Summary
You will be an early member of a global, distributed team that drives continuous improvement, in terms of efficiency of support processes and customer satisfaction.
Veza is the identity security company that helps secure identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure.
This position is eligible for equity and a competitive benefits package.
Matching Summary
Match Score: 85
Veza is seeking a Senior Technical Support Engineer to join their team in Slovenia, focusing on enhancing customer success with their identity security solutions. The role emphasizes troubleshooting, advocating for customer needs, and collaborating with cross-functional teams within a dynamic, growth-oriented environment.
Salary
Base: Not specified; Bonus/Equity: Eligible for equity; Benefits: Competitive benefits package
Skills & Requirements
Must-have
technical support for cloud platforms
identity and access management
role based access control knowledge
troubleshooting RESTful APIs
customer issue ownership
cross-functional team collaboration
Nice-to-have
security experience with cloud providers
Python scripting for customer issues
ownership mindset
act with integrity
customer advocacy
opinionated humility
build and earn trust
Key Requirements
BA/BS degree or equivalent experience
5+ years technical support experience
experience supporting enterprise customers in startups