Customer Service Representative – Faults & Emergencies Open Day

Neoenergia

Glasgow, , United Kingdom
Base: £27,498 py (pro rata for pyrt-time); bonus/e...
Customer focused communication skills
Excellent pc and system navigation skills
Ability to remain composed under pressure
This role supports customers during faults and emergency situations by providing reassurance, quick thinking, and professionalism

Job Summary

  • This role supports customers during faults and emergency situations by providing reassurance, quick thinking, and professionalism.
  • Full-time roles offer a 4-day working week with a 10-week rotating shift pattern, and part-time roles include weekend-only or evenings and weekends schedules.
  • Attending the open day allows candidates to meet the team, experience the environment, and complete same-day assessments to fast-track their application.

Matching Summary

This role supports customers during faults and emergency situations by providing reassurance, quick thinking, and professionalism.

Salary

Base: £27,498 per annum (pro rata for part-time); Bonus/Equity: Not specified; Benefits: Excellent benefits

Skills & Requirements

Must-have

  • Customer focused communication skills
  • Excellent PC and system navigation skills
  • Ability to remain composed under pressure
  • Handling inbound and outbound calls
  • Coordinating with engineers and logging incidents

Nice-to-have

  • Self-starter with initiative
  • Team player in close-knit environment
  • Providing extra care to vulnerable customers
  • Making proactive wellbeing calls

Key Requirements

  • Work authorization compliance
  • Ability to work full-time or part-time shifts
  • Excellent communication and computer skills

Work Rights

Must comply with UK immigration requirements if not a citizen

Sponsorship: available

Tailored Resume

Cover Letter