JLL is seeking a Service Ambassador Lead in Singapore to enhance the occupant experience in facilities through effective management of soft services and event operations. The ideal candidate will have mid-level experience in guest relations, strong leadership skills, and a background in facility management principles
Job Summary
The role involves developing strategies to enhance the overall experience of occupants including employees, guests, and visitors.
Candidates must manage and coordinate various soft services such as cleaning, pest control, and landscaping to meet expected standards.
The position requires leading a team of ambassadors while ensuring high standards of performance, professionalism, and brand compliance.
Matching Summary
Match Score: 85
JLL is seeking a Service Ambassador Lead in Singapore to enhance the occupant experience in facilities through effective management of soft services and event operations. The ideal candidate will have mid-level experience in guest relations, strong leadership skills, and a background in facility management principles.
Skills & Requirements
Must-have
4 to 5 star Hotel industry experience
Tier 2 Airline or F&B background
Soft services management (cleaning, pest control)
Event planning and execution skills
Team leadership and training capabilities
Vendor and procurement management
Nice-to-have
Data analytics for service improvement
Occupational safety knowledge
Continuous improvement mindset
Strong administrative and computer skills
Innovation in human experience strategies
Key Requirements
Mid-level experience from 4 to 5 star Hotel / Tier 2 Airline / F&B industry
Proven experience in guest relations within a corporate environment
Strong problem-solving skills and ability to work under pressure