It Service Delivery Technician

Integer

Base wages; cash-based incentive program; overtime...
Fully remote
Windows 10/11 operating system support
Office 365 administration and support
Active directory user management
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices

Job Summary

  • The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
  • Employees receive a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits.
  • The role requires adherence to strict safety, environmental, security, and FDA regulations while delivering results that meet Service Level Agreements.

Matching Summary

The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.

Salary

Base wages; Cash-based incentive program; Overtime pay, shift differentials, call-in pay when applicable

Skills & Requirements

Must-have

  • Windows 10/11 operating system support
  • Office 365 administration and support
  • Active Directory user management
  • Symantec End Point Protection security
  • Network printer and device troubleshooting
  • Cisco IP desk phone configuration
  • Remote technical support capabilities

Nice-to-have

  • Experience with Mac OS X and iOS devices
  • Knowledge of CAD and Solidworks tools
  • ERP and manufacturing system familiarity
  • Strong interpersonal communication skills
  • Ability to create polished documentation
  • Willingness to work after hours as needed

Key Requirements

  • Associate's degree required; Bachelor's preferred
  • 0-3 years of relevant IT support experience
  • Preferred certifications: MOS, MCTS, A+, ACMT, ITIL V3
  • U.S. applicants only (Equal Opportunity Employer)

Work Rights

Not specified

Tailored Resume

Cover Letter