As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
As the Customer Banking Specialist in our Grafton Branch, you’ll have in-depth conversations with customers about their banking needs and provide options through education and demonstration of technology.
You will help customers make informed financial decisions to achieve their goals while championing processes, procedures, and a risk-adverse culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Support account enquiries and credit applications
Problem solving and effective solutions
Work in a busy retail banking environment
Nice-to-have
Genuine interest in financial wellbeing
Ability to educate on digital banking options
Drive risk-adverse culture
Holistic customer solutions
Integrity and customer-centric approach
Key Requirements
Proven experience in customer service
Experience in financial services, retail or hospitality
Availability for predetermined roster Thursday & Friday