Customer Success Manager - Crowdstrike

SHI International Corp

Base: $90,000 - $120,000; bonus: included in range...
Crowdstrike flex agreement management
Customer onboarding and lifecycle management
Consumption reporting and utilization analysis
The Customer Success Manager is responsible for onboarding customers and guiding them through their Crowdstrike Flex agreements to ensure retention and growth

Job Summary

  • The Customer Success Manager is responsible for onboarding customers and guiding them through their Crowdstrike Flex agreements to ensure retention and growth.
  • SHI International Corp offers a commitment to diversity as the largest minority- and woman-owned enterprise in the U.S. along with continuous professional growth opportunities.
  • This role requires analyzing consumption reports and creating Success Plans to align service offerings with customer objectives and drive return on investments.

Matching Summary

The Customer Success Manager is responsible for onboarding customers and guiding them through their Crowdstrike Flex agreements to ensure retention and growth.

Salary

Base: $90,000 - $120,000; Bonus: Included in range; Benefits: Medical, vision, dental, 401K, flexible spending

Skills & Requirements

Must-have

  • Crowdstrike Flex agreement management
  • Customer onboarding and lifecycle management
  • Consumption reporting and utilization analysis
  • Strategic customer success planning
  • Collaboration with sales and engineering teams

Nice-to-have

  • Strong relationship building skills
  • Adaptability to new product technologies
  • Effective communication across platforms
  • Proactive problem-solving abilities
  • Experience in security dedicated sales

Key Requirements

  • Bachelor's Degree or relevant work experience
  • 2+ years of Customer Success role experience
  • 1+ years of working with Crowdstrike product offerings
  • 2+ years of experience in a sales role
  • Preferable Security dedicated sales background

Work Rights

Not specified

Tailored Resume

Cover Letter