Service Engineer - Escalations

Zoom

Minimum: $87,600.00; maximum: $186,000.00; bonus/e...
Hybrid
Quality of service (qos)
Session initiation protocol (sip)
Wireshark packet analysis
Zoom is seeking a Service Engineer specialized in escalations to enhance user satisfaction by diagnosing and resolving technical issues in a collaborative environment. The ideal candidate should possess a background in computer science, experience with VoIP services, and strong troubleshooting skills, along with a passion for problem-solving

Job Summary

  • This role involves collaborating with Support, Product, Platform, Engineering, and Developer Operations teams.
  • Responsibilities include diagnosing issues, testing hypotheses, managing bug tickets, and resolving problems efficiently to support users.
  • The engineering team functions as a highly collaborative, diverse powerhouse, delivering seamless and innovative communication solutions.

Matching Summary

Match Score: 85

Zoom is seeking a Service Engineer specialized in escalations to enhance user satisfaction by diagnosing and resolving technical issues in a collaborative environment. The ideal candidate should possess a background in computer science, experience with VoIP services, and strong troubleshooting skills, along with a passion for problem-solving.

Salary

Minimum: $87,600.00; Maximum: $186,000.00; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Quality of Service (QoS)
  • Session Initiation Protocol (SIP)
  • Wireshark packet analysis
  • SQL query troubleshooting
  • Linux and cloud networking (AWS/Azure)
  • JIRA bug tracking

Nice-to-have

  • Resourceful and collaborative
  • Passionate about problem-solving
  • Advocate for users
  • Embrace teamwork
  • Enhance user satisfaction
  • Integrate AI insights

Key Requirements

  • Computer Science or Software Engineering background
  • Expertise in VoIP troubleshooting
  • Experience with programming languages
  • Experience with Linux and cloud environments
  • Proficiency with bug tracking software
  • Exceptional communication abilities

Work Rights

Not specified

Tailored Resume

Cover Letter