The Customer Success Management (CSM) Specialist is the main contact for customers at Amadeus Hospitality, helping them increase revenues and get the most out of Amadeus products
Job Summary
The Customer Success Management (CSM) Specialist is the main contact for customers at Amadeus Hospitality, helping them increase revenues and get the most out of Amadeus products.
Main responsibilities include managing new and renewal sales, acting as the main contact for assigned accounts, conducting business reviews, and resolving customer issues.
Amadeus offers a critical mission, global DNA, great learning opportunities, a caring environment, a complete rewards offer, a flexible working model, a diverse community, and is a reliable company.
Matching Summary
The Customer Success Management (CSM) Specialist is the main contact for customers at Amadeus Hospitality, helping them increase revenues and get the most out of Amadeus products.
Skills & Requirements
Must-have
customer relationship management
revenue management strategies
hospitality industry knowledge
product and service understanding
issue resolution and escalation
Nice-to-have
persuade, influence, and negotiate
support other account owners
diverse and inclusive community
flexible working model
caring environment
Key Requirements
Proven experience in Sales or Revenue Management
In-depth understanding of customer relationship management
Extensive background in hospitality industry
Relevant degree or Diploma or equivalent experience