Gerente De Operações - Psp E Sac

IQVIA UK

Management of psp and sac operations
Ensuring regulatory compliance and audits
Leadership of coordinators and supervisors
The role is responsible for the strategic and operational management of Patient Support Programs and Customer Service to ensure operational excellence and regulatory quality

Job Summary

  • The role is responsible for the strategic and operational management of Patient Support Programs and Customer Service to ensure operational excellence and regulatory quality.
  • Candidates must lead teams, act as a strategic focal point for clients, and guarantee governance through rigorous compliance and audit processes.
  • The position offers a hybrid work model requiring four days of in-office presence at the IQVIA office.

Matching Summary

The role is responsible for the strategic and operational management of Patient Support Programs and Customer Service to ensure operational excellence and regulatory quality.

Skills & Requirements

Must-have

  • Management of PSP and SAC operations
  • Ensuring regulatory compliance and audits
  • Leadership of coordinators and supervisors
  • Adherence to contractual SLAs and KPIs
  • Stakeholder engagement with external partners

Nice-to-have

  • Intermediate English language proficiency
  • Advanced Excel, Word, PowerPoint skills
  • Executive communication and systemic vision
  • Patient-focused leadership profile
  • Post-graduation or MBA degree

Key Requirements

  • Complete higher education in health area
  • Solid experience in PSP and team management
  • Strategic leadership profile required

Work Rights

Not specified

Tailored Resume

Cover Letter