Senior Manager, Customer Success Operations

Klaviyo

Boston, MA, United States
$152,000 - $228,000 usd py
On-site
Digital-first and at scale engagement model
Gainsight cs/px and automation tools
Ai-driven tooling in customer-facing contexts
Translate strategic digital CS goals into execution plans—including system changes, cross-functional alignment, and project management

Job Summary

  • Translate strategic digital CS goals into execution plans—including system changes, cross-functional alignment, and project management.
  • Optimize the digital CS tech stack—including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.
  • Deploy AI-driven insights, nudges, and in-product guidance to accelerate customer engagement and reduce manual CS effort.

Matching Summary

Translate strategic digital CS goals into execution plans—including system changes, cross-functional alignment, and project management.

Salary

$152,000 - $228,000 USD

Skills & Requirements

Must-have

  • Digital-first and At Scale engagement model
  • Gainsight CS/PX and automation tools
  • AI-driven tooling in customer-facing contexts
  • Translate strategy into scalable outcomes
  • Operationalize digital customer lifecycle programs

Nice-to-have

  • Systems-minded and customer-obsessed
  • Thrive at the intersection of technology, data, and customer experience
  • Bias toward action and continuous improvement
  • Hungry to responsibly explore new AI tools

Key Requirements

  • 7+ years of experience in CS Ops, Digital CS, or scaled CS
  • Hands-on expertise with Gainsight CS/PX
  • Experience designing automated journeys and workflows
  • Strong analytical skills with dashboard building
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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