Desktop Support Technician Tier Ii (strong Macos Experience Needed) (job 1341)

DLHcorporation

Bethesda, US
On-site
Strong macos experience required
Windows 11 support expertise
Vip desktop support experience
The role involves providing hardware and software support to a diversified staff population with a focus on heavy face-to-face customer interaction

Job Summary

  • The role involves providing hardware and software support to a diversified staff population with a focus on heavy face-to-face customer interaction.
  • Candidates must possess strong customer service skills and the ability to provide enhanced VIP desktop and user support services.
  • The position requires configuring IT devices for secure operation, including installing security software and managing software updates.

Matching Summary

The role involves providing hardware and software support to a diversified staff population with a focus on heavy face-to-face customer interaction.

Skills & Requirements

Must-have

  • Strong MacOS experience required
  • Windows 11 support expertise
  • VIP desktop support experience
  • Face-to-face customer service skills
  • Service Now ticketing system usage

Nice-to-have

  • Experience with NIH-provided applications
  • Background in federal program support
  • Advanced troubleshooting communication skills

Key Requirements

  • Bachelor's degree plus 2 years experience OR Associate degree plus 6 years OR HS diploma plus 8 years
  • Must be able to obtain Public Trust clearance
  • Certification required within 3 months of hire (e.g., CompTIA A+, Apple Certified, ITIL)

Work Rights

Must be able to obtain Public Trust clearance

Tailored Resume

Cover Letter