Talent Connect Tiktok - Upa 2025

Concentrix

Quezon City, Philippines
Customer service support
Resolution of routine problems
Maintain basic knowledge
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Participate in activities designed to improve customer satisfaction and business performance

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Skills & Requirements

Must-have

  • customer service support
  • resolution of routine problems
  • maintain basic knowledge
  • track document and retrieve information
  • respond to customer inquiries

Nice-to-have

  • demonstrate empathy
  • build rapport with the customer
  • pleasant and professional tone
  • tolerance for repetitive work

Key Requirements

  • High school diploma
  • three to six months of relevant experience
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Ability to work as a team member

Work Rights

Not specified

Tailored Resume

Cover Letter