Software Customer Experience (cx) Operations Manager

Idexx

Multiple Locations
Base: $110-120k; bonus/equity: not specified; bene...
Operational excellence in cx
Workflow optimization
Cross-functional collaboration
You’ll own operational programs that keep our CX engine running

Job Summary

  • You’ll own operational programs that keep our CX engine running.
  • Your work will directly impact how we deliver a technology-enabled, high-quality experience.
  • You will work with genuinely nice people who are committed to making the world better for pets.

Matching Summary

You’ll own operational programs that keep our CX engine running.

Salary

Base: $110-120k; Bonus/Equity: Not specified; Benefits: Day-one health, dental, and vision benefits

Skills & Requirements

Must-have

  • Operational excellence in CX
  • Workflow optimization
  • Cross-functional collaboration

Nice-to-have

  • Experience with SaaS tools
  • Customer-centric culture
  • Lean or Agile principles

Key Requirements

  • 5+ years in customer operations
  • Experience in a tech environment
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter