It Help Desk Specialist

University of Illinois Urbana-Champaign

Urbana, IL, United States
Base: $55,000 to $65,000; bonus/equity: not specif...
On-site
Instructional technology support
Online and hybrid learning environments
Technical and institutional resource
The iSchool at Illinois makes a meaningful difference in the lives of individuals through teaching, research, and public engagement

Job Summary

  • The iSchool at Illinois makes a meaningful difference in the lives of individuals through teaching, research, and public engagement.
  • The position supports the iSchool help desk in appropriate delivery of teaching and learning technology, focusing on in-person, online, and hybrid learning environments.
  • The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security.

Matching Summary

The iSchool at Illinois makes a meaningful difference in the lives of individuals through teaching, research, and public engagement.

Salary

Base: $55,000 to $65,000; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision, Life Insurance, Retirement Plan, Paid time Off, Tuition waivers

Skills & Requirements

Must-have

  • instructional technology support
  • online and hybrid learning environments
  • technical and institutional resource
  • end user documentation
  • internal technical documentation
  • customer service and support
  • ticket system monitoring

Nice-to-have

  • collaborative team environment
  • friendly positive professional manner
  • sound decision-making skills
  • managing multiple priorities

Key Requirements

  • High school diploma or equivalent
  • Two years of IT coursework or work experience
  • Demonstrated customer service experience
  • Experience with Internships and/or Assistantships

Work Rights

Not specified

Tailored Resume

Cover Letter