Account Operations Executive (Service Delivery)

MORGAN MCKINLEY PTE. LTD.

Singapore, Singapore
Not specified
Lead and supervise junior staff team
Establish enforce standard operating procedures
Manage client escalation and service delivery
Morgan McKinley Pte. Ltd. is seeking an Account Operations Executive for a 1-year renewable contract in Singapore. The role focuses on customer service, operational management, and client engagement, requiring strong leadership and communication skills

Job Summary

  • This role serves as the key escalation point for clients ensuring prompt resolution and transparent communication.
  • The incumbent will lead a small team to meet agreed service levels, KPIs, and operational targets while enforcing SOPs.
  • Candidates must ensure timely accurate data reporting and client billing for both internal stakeholders and external clients.

Matching Summary

Match Score: 75

Morgan McKinley Pte. Ltd. is seeking an Account Operations Executive for a 1-year renewable contract in Singapore. The role focuses on customer service, operational management, and client engagement, requiring strong leadership and communication skills.

Skills & Requirements

Must-have

  • Lead and supervise junior staff team
  • Establish enforce Standard Operating Procedures
  • Manage client escalation and service delivery
  • Ensure SLA KPI adherence and reporting
  • Drive incident management and corrective actions

Nice-to-have

  • Basic understanding of BPO services landscape
  • Exposure to Grid or related technologies
  • Strong interpersonal stakeholder management skills
  • Ability to work in collaborative environment
  • Experience with asset moves and modifications

Key Requirements

  • Minimum 1 year relevant experience in Service Delivery or Account Management
  • Minimum Diploma qualification in any discipline
  • Proficiency in Microsoft Office applications

Work Rights

Not specified

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