Customer Success Manager (saas)

Activate Talent

South Africa, South Africa
On-site
Customer lifecycle management
Ecommerce and dtc brands
Creator marketing ecosystem
Activate Talent is looking for a Customer Success Manager to oversee the full customer lifecycle in a SaaS environment, particularly focusing on eCommerce and DTC brands. The role requires strong client management skills and a strategic approach to customer retention and growth

Job Summary

  • Own and manage the full customer lifecycle—from onboarding through retention and expansion.
  • Act as a strategic partner to customers, ensuring they derive maximum value from the platform while driving long-term retention and growth.
  • Partner with product and sales teams to relay customer feedback and ensure smooth handoffs.

Matching Summary

Match Score: 85

Activate Talent is looking for a Customer Success Manager to oversee the full customer lifecycle in a SaaS environment, particularly focusing on eCommerce and DTC brands. The role requires strong client management skills and a strategic approach to customer retention and growth.

Skills & Requirements

Must-have

  • Customer lifecycle management
  • eCommerce and DTC brands
  • Creator marketing ecosystem
  • SaaS platform adoption
  • Customer retention and growth
  • Client-facing strategic partner

Nice-to-have

  • High-growth startup experience
  • Influencer marketing platforms
  • Fast-paced environment

Key Requirements

  • 2–5+ years of experience
  • SaaS environment experience preferred
  • Experience with marketing, growth, or performance teams
  • Excellent communication and relationship-building skills
  • Strong analytical and problem-solving abilities

Work Rights

Not specified

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