Senior Manager - Crm Solutions

Mediasal

Mumbai, India
On-site
Crm strategy development
Customer engagement transformation
Enterprise crm platforms
Lead CRM strategy development for enterprise clients, defining customer engagement roadmaps aligned with business objectives

Job Summary

  • Lead CRM strategy development for enterprise clients, defining customer engagement roadmaps aligned with business objectives.
  • Serve as trusted advisor to C-suite executives and senior marketing leaders on customer engagement vision.
  • Lead solution design for RFPs, RFIs, and enterprise client pitches for CRM & MarTech.

Matching Summary

Lead CRM strategy development for enterprise clients, defining customer engagement roadmaps aligned with business objectives.

Skills & Requirements

Must-have

  • CRM strategy development
  • Customer engagement transformation
  • Enterprise CRM platforms
  • Solutioning and Effort Estimation
  • RFP/RFI response and solution design

Nice-to-have

  • Experience in Retail, BFSI, Healthcare
  • Platform certifications
  • Customer Data Platforms (CDPs)
  • APIs, webhooks, event streaming
  • GenAI capabilities for marketing

Key Requirements

  • 12+ years in CRM and MarTech
  • 5+ years in strategic consulting or advisory roles
  • 4+ years of pre-sales or solutioning experience
  • Proven track record of leading CRM transformation programs
  • Strong hands-on knowledge of enterprise CRM platforms
  • Demonstrated success in winning competitive bids
  • Experience presenting to C-suite executives

Work Rights

Not specified

Tailored Resume

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