Customer Service Representative Supervisor

Liberty Pet Hospital

Acton, MA, US
Base: $19-$22ph; bonus/equity: performance-based b...
3 years customer service experience
1 year veterinary medicine experience
Strong communication and leadership skills
The role requires a personable leader to ensure every client interaction results in a positive and memorable impression while guiding the CSR team effectively

Job Summary

  • The role requires a personable leader to ensure every client interaction results in a positive and memorable impression while guiding the CSR team effectively.
  • Candidates must possess at least three years of relevant experience in veterinary settings and demonstrate strong organizational abilities for managing staff schedules and performance issues.
  • The company offers competitive pay ranging from $19 to $22 per hour, along with benefits including a 401(k) match, CE allowance, and employee pet discounts.

Matching Summary

The role requires a personable leader to ensure every client interaction results in a positive and memorable impression while guiding the CSR team effectively.

Salary

Base: $19-$22/hour; Bonus/Equity: Performance-based bonuses available; Benefits: 401(k) match, CE allowance, pet discounts, health/dental/vision insurance

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year veterinary medicine experience
  • Strong communication and leadership skills
  • Knowledge of animal handling and patient care
  • Experience with computerized scheduling programs

Nice-to-have

  • Human medical field experience
  • Degree in veterinary or relevant field
  • 1 year leadership experience preferred
  • Motivated and energetic personality
  • Compassionate team player

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • Minimum 1 year veterinary medicine experience
  • Preferred: 1 year leadership experience
  • Preferred: Degree in veterinary or relevant field

Work Rights

Not specified

Tailored Resume

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