Automation Operations Specialist-1

MediCard Phils., Inc.

Production monitoring of automation workflows
Incident and exception management
Root cause analysis for failures
The role is responsible for the day-to-day operational stability, monitoring, and support of automation and AI-enabled solutions deployed across MediCard

Job Summary

  • The role is responsible for the day-to-day operational stability, monitoring, and support of automation and AI-enabled solutions deployed across MediCard.
  • Candidates must act as first-line support to investigate failures, perform initial root-cause analysis, and ensure timely resolution in line with agreed SLAs.
  • This position is critical in sustaining trust in automation and AI as MediCard scales its transformation initiatives while maintaining audit and compliance requirements.

Matching Summary

The role is responsible for the day-to-day operational stability, monitoring, and support of automation and AI-enabled solutions deployed across MediCard.

Skills & Requirements

Must-have

  • Production monitoring of automation workflows
  • Incident and exception management
  • Root cause analysis for failures
  • Operational log maintenance
  • SLA adherence for resolution

Nice-to-have

  • Proactive anomaly identification
  • Continuous improvement mindset
  • Collaboration with QA teams
  • Strong communication skills

Key Requirements

  • Experience with automation operations
  • Ability to handle production incidents
  • Knowledge of AI-assisted processes

Work Rights

Not specified

Tailored Resume

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