A Tech Lead is in charge of managing a team of 10 – 20 L1 / L2 engineers
Job Summary
A Tech Lead is in charge of managing a team of 10 – 20 L1 / L2 engineers.
The primary responsibilities of a Tech Lead are mentioned below, but not limited to: Coaching of Frontline agents Build and maintain linkages to Quality while being Process Champions.
At DXC Technology, we believe strong connections and community are key to our success.
Matching Summary
A Tech Lead is in charge of managing a team of 10 – 20 L1 / L2 engineers.
Skills & Requirements
Must-have
Manage L1/L2 engineers
Complex assignments
Independent action and initiative
Coaching frontline agents
Process champions
SLA management
Case management support
Daily reporting and analysis
Transactional escalation handling
Nice-to-have
Participate in non-standard working hours
Develop expertise in business environment
Drive CIP where required
Foster inclusive environment
Key Requirements
Intermediate foundation of a function's principles
Theoretical knowledge acquired through specialized training, education or previous experience